Privacy Policy

1. Introduction

HaakenShop LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, phone number when you create an account
• Purchase Information: Billing address, shipping address, payment method details (we do not store complete credit card numbers)
• Communication Data: Messages, emails, and feedback you send to our customer support
• Profile Information: Preferences, wishlists, and product reviews you submit

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies & Similar Technologies: See our Cookie Policy section for details

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation and fraud prevention data from Stripe, PayPal
• Social Media: Public profile information if you connect social accounts
• Shipping Partners: Delivery status and tracking information

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process, fulfill, and ship your orders and handle returns
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Account Management: To create and maintain your account, process payments
• Communications: To send order confirmations, shipping updates, and service announcements
• Marketing: To send promotional emails and offers (with your consent)
• Personalization: To customize your shopping experience and product recommendations
• Analytics: To analyze website usage, improve our services, and develop new features
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with legal obligations and respond to legal requests

4. Information Sharing

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our business:

• Payment Processing: Stripe, PayPal for secure payment handling
• Shipping: USPS, UPS, FedEx for order delivery
• Email Services: For transactional and marketing communications
• Analytics: Google Analytics for website performance analysis
• Cloud Hosting: Secure data storage and website hosting

4.2 Legal Requirements

We may disclose information when required by law, such as to comply with a subpoena, court order, or legal process, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Preferences: Until you unsubscribe or request deletion
• Analytics Data: Aggregated data retained indefinitely; identifiable data deleted after 26 months

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("Right to be Forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@haakenshop.com. We will respond within 30 days.

8. Security Measures

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted is encrypted using SSL/TLS technology
• Secure Payments: PCI DSS compliant payment processing; we never store complete card numbers
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Incident Response: Procedures in place to detect, report, and respond to data breaches

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

• Contract Performance: Processing necessary to fulfill orders and provide services
• Legitimate Interests: Fraud prevention, security, and business improvement
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with tax and regulatory requirements

9.2 International Transfers

Your data may be transferred to the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data during such transfers.

9.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10. CCPA Compliance (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data)
• Non-Discrimination: Equal service regardless of exercising privacy rights

To submit a CCPA request, email privacy@haakenshop.com or call our customer service line.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users for significant changes
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.